Gorgias is an AI-powered helpdesk designed for e-commerce, centralising customer support from emails, live chat, and social media into one intuitive platform to boost efficiency and sales.
Description
Gorgias revolutionises e-commerce customer service by combining AI automation with a unified helpdesk for tickets, live chat, and social media messages. The platform connects directly with Shopify, BigCommerce, and Magento, syncing order data to enable personalised, context-aware support without switching tabs.
Its AI capabilities include automated response suggestions based on previous interactions, smart ticket routing to appropriate agents, and AI-generated macros that handle common queries (like order status updates) instantly. The system learns from resolved tickets to continuously improve response accuracy. For merchants, Gorgias turns support into a revenue driver with features like "Save the Sale", offering discounts or product recommendations directly within the chat interface to recover abandoned carts.
Advanced automation rules prioritise high-value customers, while built-in analytics track resolution times and customer satisfaction (CSAT) scores. The mobile app keeps teams responsive on-the-go, and seamless integrations with tools like Slack, Recharge, and Klaviyo create a connected tech stack.
Gorgias excels at reducing repetitive tasks, approximately 30% of tickets are resolved automatically by its AI, allowing support teams to focus on complex queries that boost brand loyalty. Its templated responses maintain consistency while custom variables personalise each interaction using customer purchase history.
KEY FEATURES:
AI Response Suggestions: Automatically recommends answers based on ticket context.
Smart Ticket Routing: Directs queries to the most qualified agent using AI.
Automated Macros: Instantly resolves common requests like order tracking.
"Save the Sale" Tool**: Offers discounts/recommend
Add a review